Resources » Internet Banking Awareness and Education Program Retail/Consumer and Business/Commercial Clients

Internet Banking Awareness and Education Program – Retail/Consumer and Business/Commercial Clients

At Sterling Bank, we have no higher priority than the security and privacy of your financial information. We maintain our Internet banking platform using stringent information security guidelines and use many lines of defense to protect your account information. As new technology or improved practices become available we will adopt those that we believe may improve the security of your confidential financial information. From authentication, SSL, encryption software, high-end firewalls, and automatic log-off, your information is always safe and secure.


Sterling Bank will NEVER ask for your account information and/or passwords over the phone or in an email. We already know your account numbers and your password is SECRET, even to us.

Sterling Bank may contact its customers regarding online banking activity on an unsolicited basis for the following reasons:

  • To notify you of a change or disruption in service; or
  • To confirm changes submitted to your online banking profile;
  • Suspected fraudulent activity on your account

If we do need to contact you, we will clearly identify ourselves and any communication will be done in a manner that protects your confidential information. We will never ask you for your logon security credentials. If you contact us, we will verify your identity using personal information you have provided us, but we will not ask you to provide your electronic banking credentials.

Sterling Bank wants to help you protect yourself against crimes targeting consumers such as Identity Theft and E-Mail ‘Phishing.’ The following information is to assist you in protecting yourself from these crimes, including steps to take if your identity has been compromised.

Identity TheftFraud
What is Identity Theft?  Online Fraud 
Types of Identity Theft  Internet Scams 
Security Tips - Identity Theft  Security Tips - Online, Email and Scams